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PECB ISO-IEC-20000-Foundation인기자격증최신시험덤프자료 - ISO-IEC-20000-Foundation완벽한공부문제

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PECB ISO-IEC-20000-Foundation 시험요강:

주제
소개

주제 1

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

주제 2

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

주제 3

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

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최신 ISO 20000 ISO-IEC-20000-Foundation 무료샘플문제 (Q19-Q24):

질문 # 19
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
B. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
C. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
D. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

정답：A

질문 # 20
What process, other than business relationship management, reviews service performance with the customer?

A. Service availability management
B. Service Reporting
C. Service Level management
D. Budgeting and accounting for services

정답：C

질문 # 21
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

A. By outsourcing change management
B. By promoting continual improvement of the SMS
C. By showing leadership and taking actions
D. By taking disciplinary action against underperforming employees

정답：C

질문 # 22
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A. To ensure that supplier processes and procedures are defined
B. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
C. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
D. To ensure that a process exists for the procurement of suppliers

정답：B

질문 # 23
Which would NOT be included in a service management plan?

A. Service desk contact details and hours of service
B. List of services
C. Technology used to support the service management system
D. Resources required to operate the service management system

정답：A

질문 # 24
......

ISO-IEC-20000-Foundation완벽한 공부문제: https://www.koreadumps.com/ISO-IEC-20000-Foundation_exam-braindumps.html